Shipping policy

SAME DAY SHIPPING!

Most orders placed by 1 PM EDT Monday - Friday (excluding holidays), will arrive in 1-4 days. 

FREE STANDARD SHIPPING!

We have free standard shipping on all orders over $19 (applies to orders shipped to USA locations only).

You can choose from two shipping options. Shipping costs are based on the shipping method you choose. Check the table for our domestic shipping rates. 

  1. Standard Shipping

Shipping rates:

  • FREE on all US orders over $19
  • $4.95 on US orders under $19

Order Processing:*

  • same day*

Shipping Time:

  • 1-4 days

Overall Delivery Time:

  • 1-4 days

Standard shipping charge for US orders under $19 is $4.95. 

Note: Subject to placing your order before specific cut-off times. Details on order processing below. *for most orders placed by 1 PM EDT 

  1. Expedited Shipping

Shipping rates:

  • $16.99 for all US orders under 1 lb
  • $25.99 for all US order 1 lb-5 lb

Order Processing:*

  • same day*

Shipping Time

  • 1 day

Overall Delivery Time

  • 1 day

Note: Subject to placing your order before specific cut-off times. Details on order processing below. *for most orders placed by 1 PM EDT

Order Processing

Orders with expedited shipping that are received before 3 p.m. Eastern Time Monday through Friday will be processed the same day. Orders received after 3 p.m. Eastern Time will be processed the next day. Orders received after 3 p.m. Eastern Time Friday, Saturday, or on Sunday will be processed on the following business day.

Our transportation partners do not process orders on the weekend. Therefore, if you place an order after 3 p.m. Eastern Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.

Items on Order

If you place an order containing both in-stock items and items that have later availability, we'll immediately process and ship the in-stock items. We'll bill your account for these items, as well as for any applicable shipping charges.

We'll send the remaining items separately when they're available, using our Standard shipping method. We'll bill your account for these items when we ship them with no additional shipping cost to you for the subsequent package.

Occasionally an item's status will change after you place your order but before we process it. In this case, we will send the item as soon as we can at no additional shipping cost to you*. If you decide that you no longer want to buy items that have not shipped yet, you can contact our Customer Care department and cancel them. If some of the items in your order have shipped already, your account will have been billed for those items and the associated shipping costs.

Default Shipping Address

Your default shipping address is the one used on your most recent order. At Checkout, you can change your shipping address by clicking the "change" button located directly beneath the default address. This will allow you to choose another address, or enter a new address in the spaces provided.

You can change your shipping address at any time in the Shipping Addresses area of Your Account. You can add, delete, or edit any of your shipping addresses. Changes you make will not affect orders you have already placed.

Our customer care specialists are available Monday through Friday from 9:00 a.m. to 8:00 p.m. EST and Saturday from 10:00 a.m. to 6:30 p.m. EST. If you have further questions, please contact Futurebiotics Customer Care at 1-800-367-5433 (1-800-FOR-LIFE)

Expedited Shipping Exceptions

We're sorry, but expedited shipping methods are unavailable for P.O. boxes, US Territories and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling.

Delivery times may be longer for items that require ground-only shipping. Items that require ground-only shipping cannot be delivered to APO/FPO addresses.

Weekend Delivery

All orders shipped via UPS, including overnight or 2-day packages, are delivered Monday through Friday only.

Alaska and Hawaii

Shipping to Alaska and Hawaii may require an additional one to two days.

U.S. Territories and APO/FPO U.S. Military Addresses

We directly ship to APO/FPO U.S. military addresses and U.S. Territories.

We're sorry, but expedited shipping methods are unavailable for US Territories and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling. Items that require ground-only shipping cannot be delivered to APO/FPO addresses.

Please note: due to current world events impacting the United States and other countries, our delivery partners have informed us to expect packages to take up to 8 weeks for delivery to certain APO/FPO U.S. military addresses and U.S. Territories.

International Orders

International Shipping = Actual Freight

International shipping costs are dependent upon weight and destination and will be calculated during order checkout. Once you select the ship-to country and shipping method during checkout, the shipping charge will be displayed. Average shipping time for international orders is 15 business days.

Please be advised that Futurebiotics is not responsible for taxes and/or duties applied to international shipments. Any duties, tariffs, brokerage fees, or local taxes that may apply to your order are your responsibility as we cannot anticipate or estimate these extra international fees and they are not included with the international shipping costs calculated during order checkout. It is your responsibility to research and understand these fees before placing your order and then pay them once levied in order to receive your package as we will not be liable for packages refused or held for delivery.

Please note that some ingredients or products are banned or considered illegal for import in select countries. Please check with your local authorities to ensure any products you order and are shipped are legal in the ship-to country and do not require special permits or other documents to receive. It is your responsibility to make sure that the products and ingredients you want to order are permitted in your country before you place your order.

International shipping charges are non-refundable.

Package Processing and Shipping Origination

All Futurebiotics orders are shipped from our own Hauppauge, New York warehouse. We do not drop-ship products and orders, allowing Futurebiotics to maintain complete control and quality assurance during the order fulfillment process.

Additional International Partners - iHerb.com